As a precaution we have implemented a total triage system for appointments. Patients are to avoid coming to the surgery to prevent the potential spread of coronavirus.
When patients call for a “book on the day” appointment in the morning they will be offered a telephone 'triage' appointment with a clinician by the reception staff. They will take your name and telephone number and a brief outline of the reason why they need an appointment. One of our trained clinicians will then call back and provide remote help if possible, talk them through how to join a video consultation, or make arrangements if they feel it is necessary for the patient to be seen for a face to face examination at a hot or cold clinic.
Patients with pre-booked appointments with our Nurses or Healthcare Assistants will be contacted before their appointments by a clinician who will advise if it is appropriate for you to attend your appointment or not.
Patients are encouraged to request their prescriptions electronically via patient online services e.g. The NHS APP or by emailing their request to firstname.lastname@example.org
We have suspended on-line booking of appointments inline with national guidance relating to the control of coronavirus.
Please check our website regularly where information will be updated if there are any further changes to our operational procedures.